At DrinksXpress.uk, customer satisfaction is our top priority. We understand how important it is to receive exactly what you ordered. Whether it’s a large or small order, we’re always happy to accept returns to ensure you’re completely satisfied with your purchase.
You can return your order up to seven days after the day of delivery, providing it is in resalable condition. Seven days gives you adequate time to check your order and inform us of your wish to return. Unfortunately returns will incur a 20% restocking fee. Resealable condition will be checked when the order is returned and we have outlined some tips to help you meet our return requirements. If you do not meet the below requirements we cannot a return.
Damaged Goods
If your item arrives damaged or there’s an issue with your order, please have a clear photo ready to share with our customer service team to help us resolve it quickly.
Packaging
Carefully open your order without ripping through packaging, most products can be carefully opened with a knife down the lines of tape.
Pallet
Request to the delivery driver that you keep the pallet your order arrives on, in the event of a return the carriers state the order must be in a collectable condition before they will collect. Collectable condition is where the product is securely strapped to a pallet and can be loaded via pallet truck back onto a delivery wagon.
Refund
BY UK Law refunds have to be made within 28 days from the date return. However, as a company we believe this is too long and we work to a 7 days cleared funds refund policy, but it is often much quicker. If the product has a fault we will look to replace the product at our cost as soon as you make us aware with photo evidence to [email protected] If you simply change your mind about your order we will give you a full refund with any delivery costs and restocking fee deducted. You are also able to return the product yourself but this has to be prearranged with our office.
