When you purchase from drinksxpress.uk, you are agreeing to the following terms and conditions:

Delivery

We make every effort to ensure all products listed on our website are in stock and available for purchase. However, availability cannot be guaranteed, and this website does not constitute a binding offer for sale.

Orders are typically delivered between 8:00 AM and 5:30 PM, Monday to Sunday.

Most items are dispatched within 1–2 working days, and many are sent using a next-day delivery service. Please note, next-day delivery is not guaranteed and is subject to stock availability. Orders placed over weekends or bank holidays may be subject to additional processing time, and next-day delivery cannot be offered in these cases.

Deliveries are made between 8:00 AM and 6:00 PM. We are unable to provide a specific delivery time, as this is at the discretion of our third-party courier services.

If a courier attempts delivery and is unable to complete it because no one is available to receive the order, the delivery is refused, or a signature is declined, you may be liable for any applicable re-delivery charges.

At the courier’s discretion, deliveries may be left in a secure location such as a porch or garage.

We take great care to ensure all goods are delivered in excellent condition. Upon delivery, please inspect your items immediately. Claims for damaged items cannot be accepted after the driver has left the premises, unless the goods are clearly signed for as damaged at the time of delivery.

In the rare event that your order arrives damaged, we will arrange for collection and send a replacement at no additional cost.

Receipt of your goods / Signing for:

Upon receiving your delivery, please take a moment to verify that the contents match your original order.

To ensure complete satisfaction and avoid any discrepancies, we kindly ask that you:

• Inspect the entire delivery upon arrival for any signs of damage or missing items.

• Cross-check the quantities and items received with your order confirmation email.

• If you’ve purchased a pallet deal, please carefully examine the pallet and count each item to confirm that your full order has been delivered.

Any issues should be reported to us promptly. If items are missing or damaged, please ensure this is clearly noted on the delivery documentation at the time of receipt.

Damaged Faulty Goods

All damaged goods must be clearly signed as “damaged” on the delivery note at the time of receipt. Once recorded, we will arrange a replacement or resolve the issue accordingly.

Cancellations and Returns

Here at drinksxpress.uk we use several delivery methods, our own vehicles, or outside carriers being Parcel companies or Pallet carriers. If in the event you are not entirely happy the following policy will be adhered to: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order, up to 14 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations” a guide of which can be found at:

http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made

If goods have not been dispatched (sent) we will refund you the full invoice amount within 14 working days of notification.

If you have taken delivery for your goods you must return the goods to us at your own expense following our authorization. Returns will only be accepted within 7 days of receipt. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement.

Direct expenses incurred include any delivery costs or restocking fees whether charged or not.
Deliveries are calculated by weight and delivery location.
If the courier arrives at your address and you refuse to delivery and cancel the order you will be liable for any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not.
All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. 

Returns and cancellations can not be accepted on special order products.

If any products are ordered and you later realise you ordered the wrong item you are more than welcome to send the product back however there will be a  20% restocking fee and a delivery charge.

To cancel or amend your order you must inform us either in writing or by email: [email protected]

VAT

The price shown for the goods excludes VAT unless otherwise stated. This will be added as you go through the checkout and before you make your purchase.

Product Guarantee

Product guarantees are listed against the products, correct use of the products and circumstances of there use are the basis of any product guarantee. Guarantees are covered by the manufacturers and will be dealt with by them.

Internet Pictures

Whilst every effort is made to use a photograph as close to the real item as possible, some screens and browsers affect the colour of the picture displayed.

Confidentiality

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Coupon Codes

We reserve the right to withdraw a coupon code without notice. We also reserve the right to reject any order which has used a coupon code incorrectly.

Payment Methods

We accept Apple Pay, PayPal, Google Pay, Visa, Mastercard and American Express – all of which are safe & secure for you and for us.

Pricing and Availability

All products ordered are subject to availability. Whilst all endeavours are made to ensure the stock available on the website is true and accurate, some stock in our distribution centre may be damaged or short dated. For this reason, we cannot be held responsible if all or part of your order is unable to be fulfilled, due to any errors in the stock shown as available on the website.

Prices quoted on the website may vary time to time and are liable to change without prior notice. Any price changes will not affect orders that have been checkout and/or paid for.
However, if you have items in your basket and have not checked out, the prices will be updated as you complete the check-out process. Despite our best efforts, some products on our website may be incorrectly priced (either due to human or technical error). In the event of any obvious pricing errors, we reserve the right to cancel an order before dispatch an refund any monies paid to us.
The prices shown will be including VAT.

Accuracy and Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.